Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days from receiving the goods to request a return.

To qualify for a return, the goods must be in the same condition as when you received them, unused, with attached labels, and in the original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, you can contact us at kontakt@vanillove.pl. Please note that returns must be sent to our warehouse at:

MB COMMERCE SP. Z O.O.
Wola Batorska 747
32-007 Zabierzów Bocheński

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Goods sent to us without a prior return request will not be accepted.

For any questions regarding returns, you can always contact us at kontakt@vanillove.pl.

Damages and Issues

Please check your order upon receipt and contact us immediately if any items are defective, damaged, or incorrect so that we can assess the issue and resolve it.

Exceptions / Non-returnable Goods

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom-made or personalized products

  • Personal care items (e.g., cosmetics)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the original item and make a separate purchase of the new item once the return has been accepted.

14-Day Withdrawal Period in the European Union

Regardless of the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your goods must be in the same condition as when received, unused, with attached labels, and in the original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved or rejected. If the refund is approved, it will be automatically processed via the original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since the approval of the return, please contact us at kontakt@vanillove.pl.